EW-36 Electric Bike: a 3 Wheel High-Power Mobility Scooter

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1. Every mobility scooter salesman I ever talked to didn't know doodly squat about scooters. If THEY were handicapped, they would. Using one daily or several types is a good education on how crappy and limited most are. NOBODY anywhere makes the perfect scooter for the handicapped. WE have to adjust to whatever is available. Sad.
2. For those who read the below issues I had. Today Rola from Electric Wheels called me she was very professional and willing to listen and earnestly wanted to resolve any issue's I may have. I let her know about the reverse problem and also about the dial on top being bent to the right, offered to take some pics and send them to her. Well I normally would not try to mess with anything on a new device without talking to tech support. Right after I took the pics my son is looking at the knob and forces it straight, I had to get back to work and was asking him to push me back to get out of the yard ( i still put it in reverse so that the electro magnetic brakes release. Put it in reverse turn the throttle and it started to move. got to work later tested it and if I push the knob to the right I can reproduce the problem, push to left side and it moves. obviously a loop back some how in that dial shorting it. \
   END RESULT "Thank You Rola"
   She is sending me a knew knob I am sure I will be on my way. Even in my complaining I really love how it moves over my local towns lopsided sidewalks "goes over uneven terain well" and thank my son i guess for being impulsive.
   
   I am glad somebody was concerned enough. I did not buy this impulsively, I got to ride a 2015 model and fell in lust right away. It is hard to get around lately and this is gonna help keep me going. My mall is about 6 miles from my house and since I can not drive anymore this is gonna be a heaven sent. Rola if you were here I'd give you a great big HUG!!
   I will keep you guys up to date and let you know when I get the part and how the ride to the mall is ...
3. its pretty rides foward well first day blew the fuse had to reset it a bit of a pain.. goes over uneven terrain well but reverse did not work and called support and was told that was normal guy laughed at me and whistled asked me if he could help me with anything else. when I said yes fix my problem he laughed again and said nothing was wrong. a little i-rate i used a few cuss words witch i guess he thought that was funny repeated there was nothing wrong with it cussed again hanged up. cooled down and called back asked to talk to a manager he refused and said he was the manager asked to speak to somebody above him he refused. gave phone to my best friend I was livid! he spoke to him explained the issue it is not moving in revers sometimes it might move 2 feet and stalls. I could add more of the conversation but I think this is the basic thought. I saw this and examined one that did work properly and it seems like a great device if it works but if you have an issue and call for support and get Dan you can hang it up.. I only had mine so far for 3 days and am so sorry I bought it..
   
   What kind of customer support would tell you thats the way it is supposed to work I am a 180lb man supposed to support up to 300lbs and it won't go in reverse and It seems I have no recourse... and he wonders why i was cussing as he laughed and whistled for me. I guess he took his cue from Donald Trump make fun of the handi-cap ppl.. OMG
4. wow,,,,,,nice